Job Description

Under limited supervision, directs and manages the Property Management Operations of the Philadelphia Housing Authority (PHA) and its affiliates (i.e. Philadelphia Asset and Property Management Corporation (PAPMC); Philadelphia Housing Authority Development Corporation (PHADC)). Leads a team of Area Managers to ensure residents are provided with decent, safe and sanitary housing, while maintaining compliance with all relevant policies, procedures, laws and regulations required by Federal, State, Local and internal authorities; performs other related duties.

Target Salary: $125,000 - $131,000.

Minimum education

Bachelor’s degree in Business Administration, Public Administration, Social Work, Human Services, Housing Management or a related field.

Minimum experience

Ten (10) or more years housing management experience.

Alternative qualifications

An equivalent combination of minimum education and experience will be considered.

Preferred education and experience

Master’s degree in Business Administration, Public Administration, Social Work or a related field is preferred.

Competencies (Skills, knowledge, abilities)

• Knowledge of HUD Regulations and Standard Operating Procedures.
• Knowledge of all regulations governing public housing operations and skill in ensuring compliance with same.
• Knowledge of principles and practices of property management, preventive maintenance and service delivery systems.
• Knowledge of federal and State regulations governing fair housing.
• Knowledge of the security needs of public housing communities.
• Skill in the development and management of capital and operating budgets for large business units.
• Knowledge of the methods, procedures, and standards for maintaining property leasing and maintenance records.
• Knowledge of the principles and practices of management, organization and administration.
• Knowledge of general office practices and the ability to operate standard office equipment.
• Operating a personal computer utilizing standard and specialized software, including the Microsoft Office Suite.
• Skill in overseeing and coordinating various forms of public housing management activities, including experience appropriately handling union represented personnel and adherence with applicable collective bargaining agreements (CBAs).
• Strong organizational skills and the ability to manage multiple projects and deadlines in a fast-faced environment.
• Skill in maintaining and developing positive community relations and customer satisfaction results in public housing communities.
• Ability to communicate effectively, both orally and in writing, to all populations.
• Ability to interact with people of different social, economic, and ethnic backgrounds.
• Ability to establish and maintain effective working relationships with staff, PHA departments, employee groups, management, and the general public.

Certifications, Licenses required

• Must possess a valid driver’s license
• Public housing property management certification by the National Association of Housing and Redevelopment Officials (NAHRO) or other HUD-recognized organization.

Essential functions

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position. Duties and responsibilities are intended to be illustrative and not all-inclusive. Employees may be assigned duties which are not listed below. This job description does not constitute an employment agreement. The employer reserves the right to modify or interpret the functions of the job as necessary.

• Plans, directs and coordinates PHA, PHADC and PAPMC property management activities, ensuring compliance with State and Federal regulatory requirements; provides advisory services as it pertains to the property management function; establishes or revises policies and procedures for property management operations.
• Oversees and guides Area Managers in their day-to-day supervision of Site Managers, support staff, and maintenance crews.
• Assist in serving as contact point for all management agents for acquired properties and Alternatively Managed Entity (AME) sites.
• Examines the effectiveness and efficiency of all property management policies, procedures, and protocols, to ensure the most effective and cost-efficient utilization of resources.
• Develops, reviews and evaluates standards, routine systems, operations and special program activities for efficiency, cost-effectiveness, and compliance with policies, procedures, laws and regulations, and the Collective Bargaining Agreements (CBA); makes recommendations for improvements.
• Interprets policies, regulations, and codes to ensure consistent implementation and program administration across all properties.
• Administers and controls budgets for the departmental equipment, services and supplies.
• Creates and implements cost saving strategies for staffing needs and reduction of overtime.
• Anticipates departmental or project needs, costs, and resources, and makes recommendations accordingly, to the Senior Vice President of Housing Operations.
• Manages the work of subordinate staff to include: assigning, planning and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, and training, acting on employee problems, recommending and implementing discipline.
• Stays abreast of new trends and innovations in the field of Public Housing.
• Maintains absolute confidentiality of work-related issues and PHA information. AND
• Performs related duties and responsibilities as assigned.

Supervisory responsibilities

4 – 7 direct reports

Work environment

Work is typically performed in a combination of a standard office environment and at residential rental properties.

Physical demands, Activities, & Environmental Conditions

Constantly communicating with others to exchange information.

Occasionally exposed to varying weather conditions.

Travel required

Regular travel to residential rental property sites owned by PHA and/or its affiliates.

Other duties as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

All applications will be accepted through the Philadelphia Housing Authority's jobs board at

About the Philadelphia Housing Authority (PHA)

Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania.

Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.

PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.

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