Job Description

Job Title: Amazon Fulfillment Coordinator – Medical Products

Location: Buford

Department: Logistics / Operations

Reports to: Fulfillment Manager / Operations Lead

Employment Type: Full-Time

Job Summary:

We are seeking a detail-oriented and organized Amazon Fulfillment Coordinator with experience in the medical products industry . In this role, you will manage the end-to-end fulfillment operations for Amazon orders, ensuring compliance with medical product handling standards and Amazon’s FBA/FBM requirements. The ideal candidate will have experience in regulated environments, strong attention to detail, and a passion for operational excellence in healthcare logistics.

Key Responsibilities:

• Oversee daily Amazon order processing, packaging, and shipping of medical products, ensuring timely and accurate delivery.
• Ensure all fulfillment practices comply with FDA, ISO, and other relevant regulatory requirements.
• Coordinate with warehouse teams or 3PL providers to maintain appropriate inventory levels and secure storage conditions for sensitive medical supplies.
• Maintain and update product listings in Amazon Seller Central, ensuring accuracy of SKUs, batch tracking, and expiration dates where applicable.
• Monitor Amazon FBA and FBM operations to ensure adherence to Amazon policies and medical product guidelines.
• Track and resolve order discrepancies, including damaged or expired goods, shipping errors, and customer returns.
• Collaborate with quality assurance and regulatory teams to ensure product traceability and reporting compliance.
• Prepare performance reports, identify fulfillment inefficiencies, and implement process improvements.
• Support operational readiness during product launches, seasonal promotions, and public health emergencies.

Key Performance Indicators (KPIs):

• Order Accuracy Rate: 99%+ of medical orders shipped without errors.
• On-Time Fulfillment Rate: 99%+ of orders shipped within Amazon SLA.
• Inventory Accuracy: Maintain 98%+ stock accuracy with expiration and batch tracking.
• Order Defect Rate (ODR): Remain below 1% as required by Amazon, with a focus on safe and correct medical deliveries.
• Return/Recall Resolution Time: Process within 24–48 hours in accordance with health compliance protocols.
• Compliance Rate: 100% adherence to FDA and industry handling requirements.
• Cold Chain (if applicable) Integrity: 100% of temperature-sensitive shipments remain within specified ranges.
• Audit Readiness: Pass internal/external audits with no major findings.

Qualifications:

• Bachelor’s degree in Supply Chain, Logistics, Healthcare Administration, or a related field (preferred).
• 1–3 years of experience in e-commerce fulfillment, ideally with Amazon and medical or regulated products.
• Strong understanding of healthcare product handling, labeling, and compliance.
• Experience working with Amazon Seller Central, inventory systems, and shipping platforms.
• Proficiency in Microsoft Excel and report generation tools.
• Excellent organizational skills, attention to detail, and ability to thrive in fast-paced environments.

Preferred Skills:

• Familiarity with FDA regulations, ISO 13485, or similar quality standards.
• Experience managing cold-chain logistics or sensitive healthcare shipments.
• Knowledge of ERP systems such as NetSuite, ShipStation, or similar.
• Strong problem-solving skills and ability to work cross-functionally with QA, customer service, and logistics teams.

What We Offer:

• Competitive salary with performance-based bonuses
• Opportunities for growth in a mission-driven healthcare organization
• Supportive and collaborative team culture

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