Job Description

Certifix Live Scan and PostScan Mail are leading providers of digital fingerprinting and virtual mailbox services across the U.S. At our Monterey office, we’re offering a unique hybrid role that supports both our biometric fingerprinting operations and our secure mail processing services.

We are looking for a dependable and detail-oriented Fingerprinting & Mail Services Specialist to join our team. This individual will play a critical role in supporting customers who need background checks and mail handling services in a professional, secure environment.

Office address: 140 West Franklin St., Monterey, CA 93940

Employment is contingent on obtaining CA DOJ Finger Rolling Certification

Fingerprinting Duties (Live Scan & Ink Card):

• Perform electronic fingerprint scans using our Live Scan system.
• Collect and verify identification documents from applicants.
• Provide ink fingerprinting services (FD-258 cards) as needed.
• Ensure fingerprinting submissions are accurate and complete.
• Maintain confidentiality and comply with DOJ/FBI privacy and security guidelines.

Mail Services & Processing:

• Receive and sort incoming mail and packages.
• Scan mail items into our virtual mailbox platform.
• Process customer requests: open & scan, forward, shred, recycle, etc.
• Assist with outbound shipping via USPS, FedEx, or UPS.
• Monitor inventory of envelopes, labels, and shipping supplies.

Customer Service:

• Greet and assist walk-in customers.
• Answer questions about fingerprinting and mailbox services.
• Schedule appointments and handle payment transactions.
• Maintain a professional and welcoming office environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Basic computer proficiency and comfort using online tools.
• Strong attention to detail, especially with handling sensitive data.
• Ability to work independently and manage multiple responsibilities.
• Prior experience in customer service, shipping/mailroom, or biometric collection is a plus.

What We Offer

• Competitive hourly pay.
• On-the-job training and DOJ certification support.
• Opportunities for growth within the company.
• A professional yet friendly work environment.
• Flexible scheduling for part-time candidates.
• Bilingual (English/Spanish) is a plus, but not required.
• Must be eligible to pass a background check and DOJ certification process.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Shift: Monday-Friday; 9:00am-5:30pm

Work Location: In person REQUIRED

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