Our client is a 50-year-old metal roof and wall panel MFG experiencing double-digit growth across the nation. As they continue to expand, we are working on solidifying customer care and sales operations. We need this Director of Customer Operations to pave the way for this growing MFG and lead a team of 30+ direct reports. Think Disneyland-equivalent level of service!
This Director can be based out of Atlanta, Dallas-Fort Worth, Lancaster, or Scottsdale.
Key Responsibilities
Customer Experience & Relationship Leadership
Order Fulfillment & Execution Excellence
Proactive Communication & Visibility
Customer Service Team Leadership
Supply Chain Collaboration
Continuous Improvement & Systems Support
Qualifications
Education & Experience
Skills & Competencies
Performance Metrics
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