Job Description

Job Opening: Bilingual Customer Service Coordinator I (French-English) – Hybrid – Bedford, MA

$23–$27/hr | Long-Term Contract | Great Culture | Global Med Device Leader

We're working with a top-performing global manufacturer to identify a Customer Service Coordinator to support their Canada call center operations. This hybrid opportunity is based in Bedford, MA and offers a chance to join a stable, high-growth company with a collaborative, mission-driven team.

Position Highlights:

• Schedule: Monday–Friday | 8:30AM–5PM | Hybrid (3 days in-office; 2 remote)
• Rate: $23–$27/hr depending on experience
• Location: Bedford, MA

Who We're Looking For:

• 1+ years of customer service, call center, order management or international operations experience, preferably in regulated industries (medical device, diagnostics, biotech, manufacturing)
• Fluent in French and English – must support Canadian operations
• Strong Microsoft Office (Excel) skills; SAP ERP and CRM/ATS experience preferred
• Proactive communicator comfortable with phone/video calls and email
• Strong organizational and multitasking skills with high attention to detail
• Bachelor’s degree preferred (Associates required)

Day-to-Day Responsibilities:

• Process and track customer orders and inquiries via phone/email/task system
• Act as first point of contact for product inquiries, issues, and order status updates
• Collaborate cross-functionally with supply chain, sales, legal, HR, and technical support
• Resolve billing, shipping, and credit discrepancies with professionalism
• Coordinate product returns, replacements, and lot-specific shipments
• Prepare quotes, update customer account details, and document key interactions

If you’re a bilingual (French-English) customer service professional who thrives in a fast-paced, regulated environment and values proactive, white-glove service—this is a role worth exploring.

Apply today or reach out directly to learn more! If you’re interested, please email your resume to Camie McDonnell at cmcdonnell@naglergroup.com for immediate consideration!

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