Job Description

Role: CTERA File Service Engineer

Remote

Type: Contarct

AWS Cloud Support:

• Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances.
• Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution.
• Conduct regular maintenance, upgrades, backups, and patching of the application and database.
• Perform AWS resource optimization and security hardening as required.

CTERA Edge Device Support:

• Provide operational support for CTERA edge devices deployed in multiple on-premises environments.
• Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage.
• Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed.
• Support onboarding and configuration of new edge devices for end users.
• Connectivity & Network Support:
• Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS.
• Troubleshoot network issues affecting file access and synchronization.
• Collaborate with network teams to resolve latency, throughput, or configuration challenges.

End User Support:

• Act as point of contact for end users and IT teams for queries or problems related to remote file access.
• Provide resolution to tickets involving both cloud and edge device services.
• Document common issues and resolutions, maintaining updated runbooks and user guides.
• Monitoring, Reporting, & Documentation:
• Implement monitoring for cloud resources, application metrics, and edge device status.
• Generate reports on service performance, file access metrics, incident response, and usage.
• Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certification in AWS Cloud, such as AWS Certified Solutions Architect Associate, AWS Certified SysOps Administrator Associate, AWS Certified Developer Associate
• 4+ years hands-on experience with AWS services including AWS EC2, EBS, and S3.
• Solid understanding of CTERA Enterprise File Services (Cloud and Edge devices).
• Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures.
• Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS).
• Strong problem-solving skills and customer-oriented attitude.
• Experience with monitoring tools, ticketing systems, and documentation best practices.

Preferred:

• AWS Certified Solutions Architect or SysOps certification.
• Knowledge of database administration in cloud environments.
• Experience with enterprise storage platforms and file services.
• Prior experience supporting distributed teams or multi-site infrastructure

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